Project: Asterisk skill based routing
Wikipedia: Skills-based routing (SBR), or Skills-based call routing, is a call-assignment strategy used in call centres to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent.
Asterisk does currently not provide that feature, which is required for seriously operating an inbound callcenter.
4 Bids (€45)
The following donations will be made to the developer upon successful completition of the project:
- €10 by 6150frank (8 Sep 2009 12:27)
- €10 by mark (9 Oct 2009 19:50)
- €10 by amine.trabelsi (14 Dec 2009 20:11)
- €15 by stel (5 Jan 08:12)
Offers
There are currently no offers for performing the implementation of the project yet.
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